Business Design and Solutions Development

What you can expect…….

Careful scoping and close engagement with your senior team, which could include any of the following:

Current state assessment, highlighting strengths, weakness, opportunities and threats
Business and operating model design
Business architecture and design authority
Organisational fitness review, looking at structure, culture, governance, business routines and management process
Organisation design to optimise accountabilities, responsibilities and decision making structures
Business process review and design
Review and design of change execution frameworks and structures
Review and design of business planning process
Shaping solutions and propositions during business development process

Experience and Credentials

HSBC – Developed a customer journey framework for global mortgage business to align common components across 15 diverse global markets (2016-2019)
Lead the business design for Co-op mortgage outsource deal
Design authority for Capital UK Banking (2014-2015)
Lead the design of the Target Operating Model for Capita UK Banking (2015)
Business design leadership and consultant on all business development activity for UK banking division (2015)
Developed and implemented new Operating model for Barclays UK Mortgage operations (2011-14), including:
- Right shoring strategy
- Site consolidation – 4 to 2
- 25% cost reduction
- New management processes
- Developed the strategic governance design for a major bank’s UK mortgage business – 2011
Developed process re-engineering / automation strategic framework – 2011
Developed and implemented target operating model for Barclays UK Customer Relations (2005/9), delivering:
- 25% cost reduction and site consolidation – 30 sites to 4
- New governance and control process
- New management structure
- Embedding continuous improvement process and structure
New engagement model for Barclays branch network property services – 2004/05
Multiple organisational re-structures 2002-14

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